To explore diplomatic track for international conflict in digital Nepal in future. and Baroudi, J.A. It can be the source of many benefits but it can also create new opportunities for invading your privacy, and enabling the reckless use of that information in a variety of decisions about you. Design/methodology/approach ‐ The research model is tested using data collected from 513 active e-shoppers. As far as implications of the study are concerned, online shopping stores should devote valuable resource to enhance the significant e-service quality attributes that are emphasized by this study. E-commerce networks are playing a pivotal role in online business and consumers are more concerned on ethical issues of e-commerce including security, privacy and trust. , 2nd ed., John Wiley and Sons, Hoboken, NJ. Therefore, it is important for the brands to explore which information is the Chinese young customer most concern about to make more profits. The survey data in this study, common method bias. People, transactions through virtual world such as Second Life as well as other e-commerce, revenue. 2016/2017. The survey is based on a convenience sample, of Second Life users, which is only one of various existing virtual world. Walsham, G. (2005), “Learning about being critical”, Woodruff, R. (1997), “Customer value: the next source for competitive. The study aims to investigate the relationship between e-service quality dimensions and customer satisfaction in B2C online shopping in Pakistan emphasizing the customer’s perspective. Due to, quality and system quality significantly affect perceived usefulness (Zhou, 2011). The findings suggested that website user interface quality, information quality, awareness of e-commerce, and perceived privacy are significant predictors of e-customer trust (ECT) and in turn e-loyalty, whereas perceived security risk was found to have insignificant impact on ECT. The e-commerce, Life virtual worlds can improve relationships with consumers through the enforcement, of the ethical strategy. Positive, This view of trust illuminates the underlying a, assist to understand e-commerce ethical or tr, 2.2 Theoretical framework of trust and e-commerce, Orlikowski (2000) describes users of an IS can understand and use the same system, differently inside organization. The challenges of privacy, ded beliefs (Feenberg, 1991). society. satisfaction, online purchase and repurchase intentions. <>>> This article reviews the incredible growth of electronic commerce (e-commerce) and presents ethical issues that have emerged. Data theft is a hot topic these days, especially in the eCommerce/retail space. They implement, personal information to deliver products, l, The items selected for the variables were mainly extracted from previous studies and, literature to ensure content authenticity. paradigm, next to positivism and interpretivism (Chua, 1986; Orlikowski and Baroudi, 1991). analysis of ethical issues in the context of the e-commerce is related to computer abuse, responsibility and anonymity. So that, the reasons of customers' performance on foreign brands are found out. Web assurance seals such as VeriSign and, E-commerce ethics positively influences tr, E-commerce ethics directly affects to maintain security and privacy issues in, ket is according to the equal contribution, heory was used to explain the relationship, thical practices), perception of equity will, ides motivation to consumer to repurchase, (2010) indicated that a consumer’s assessment of the, (2011) examine the distrust links to acts suc, ches and related works have been conducted, cy policy exists on the web site, the consumer, , 2009). A drawback of the commonly applied chi square test, in addition to the known problems related to sample size and power, is that it may indicate an increasing correspondence between the hypothesized model and the observed data as both the measurement properties and the relationship between constructs decline. (2004), “Is there a special e-commerce ethics?”, value, customer satisfaction, and post-purchase intention in mobile value-added. Findings ‐ Results show that strategies for repairing trust are effective in building positive moods among consumers, while causes of negative events have a negative impact on consumer mood. A prototype was Convergent validity can be examin, the model. proposes a relationship-based classification schema consisting of five dimensions: that is, commitment, trust, satisfaction, comparison level of the alternatives, and nonretrievable investment. As such, the two asp. environment. Their foremost challenge is to balance the, concerned about possible abuse of their personal info, The enhancement of e-commerce and related technologies has facilitated, companies to collect and accumulate customers’, of stored customer information is an increasin, governments (Maximilien and Singh, 2005). of e-commerce services should be studied in future research. Reliability was measured using Cronbac, (Fornell and Larcker, 1981). implemented in order to evaluate the proposed system, then, through results, the existing recommendation method is compared Brooke, C. (2002), “What does it mean to be ‘critical’ in IS research?”, Caruana, A. and Ewing, M.T. What I mean the bad side is about the ethical issue in e-commerce. The data were drawn via 5-point Likert scale adapted questionnaire from 328 respondents who had an experience of e-commerce, who were of working class, and were residing in major urban cities of Pakistan, that is, Karachi, Lahore, and Islamabad. Understanding Ethical, Social, And Political Issues in E-Commerce Internet and its use in e-commerce have raised pervasive ethical, social and political issues on a scale unprecedented for computer technology. Within philosophical ethics, theories are: deontological (duty-based a, contract or rights-based acts and virtue (character-based acts). cultural orientation, and loyalty: An exploratory study in Taiwan”, Luarn, P. and Lin, H.H. subject included in the transaction and transaction nonrefutability (Boyd and Bilegan, 2003). The findings on e-commerce ethical research will be useful for current, management practice such as making business policies and strategies and sharing, for practice. The study illustrated that e-commerce ethics, on trust, security and privacy and loyalty, but also had indirect influences on security. One of the interesting and, of course, new topics in the field of information technology science is computer ethics or IT ethics. The people in Sec, business knowledge and experience on IT as well as online products. Academic year. CRIS scholars tend to share the critical intention to change reali, liberation (Hirschheim and Klein, 1994; Klecun and Co, The critical intention in CRIS leads to the use of som, (Brooke, 2002). According to these criteria, the constr, discriminant validity as indicated in Table II. Online survey from Second Life users was conducted to study ethical issues in e-commerce and their influencing factors. The implications of this study are that managers need to consider that e-trust, which is an important variable in online transactions. %���� E-commerce networks are playing a pivotal role in online business and consumers are more concerned on ethical issues of e-commerce including security, privacy and trust. However, it has changed over these years because China has been more patulous to the outside world than before. Ethical, Social, And Political Issues in E-commerce - Free download as PDF File (.pdf), Text File (.txt) or read online for free. commerce has progressed from e-commerce to U(Ubiquitous)-commerce. All scales consisted, of five-point Likert questions, ranging from “1 as strongly disagree” to “5 as strongly, agree.” Table I presents the items used in this study, This study was conducted in Second Life from September to November 2012. Customer loyalty and trust are the key factors for long-term profitability and growth for organizations. not always sufficiently appreciate the implications and consequences of our acts. customer satisfaction. (2003), “A customer, theory of privacy and theory of planned behavior to examine fabrication of information, McGrath, K. (2005), “Doing Critical research in information systems: a case of theo. years and consumers have adopted those services as part of their everyday lives. Zhou, T. (2011), “An empirical examination of initial trust in mobile banking”, The Database for Advanced Information Systems. So that, they hope to access the whole world more to expend their horizon and learn more about the outside. Ethical marketing is possible through an overall dedication to cus, satisfaction. Lastly, as the study is conducted in Pakistani context, generalizability to other countries particularly outside South Asia may be limited due to difference in customers’ shopping behaviours and attitudes. Kracher, B. and Corritore, C.L. Therefore, the aim of this study is to underlie the factors that gauge e-customer's trust and e-customer loyalty in Business-to-Consumer (B2C) domain. China is one of the most attractive countries that the brands all over the world hope to renter into the market to operate their business there. Antecedents, technical and social bonds, and outcomes of e-trust were chosen in order to apply the concepts of relationship marketing to electronic commerce and to further develop this conceptual model in the context of online auctions by incorporating these factors into one model. management practice such as making business policies and strategies and sharing information to, playing a pivotal role in online business. Besides this, A consumer’s valuation of business in the mar, of companies and customers. endobj The critical t, e-commerce web site treating moderately (e.g. Residents in the form of 3D graphical, representation can move from one place to another, communicate with each, design and create new products and services, sell and buy products and perfor, number of social activities. (1996), “Organizational responses to crisis: the centrality of trust”, in Kramer, R.M. behavior more seriously than positive behavior. Hirschheim, R. and Klein, H.K. The incredible growth of e-commerce presents ethical issues as the Internet presents a new environment for unethical behaviour (Freestone and Michell 2004). Is the Internet a form of “public speech”? Practical implications ‐ The findings on e-commerce ethical research will be useful for current management practice such as making business policies and strategies and sharing information to managers and organization leaders. ethical issues in e-commerce We examine the repair of one party's trust in another via repairing trustworthiness (Mayer, Davis, & Schoorman, 1995). Previous researchers have, the impact of elusive practices like ethics i, monitoring and long-term thinking. Organizations use e-commerce web sites, to reach target customers. Their, Governments may look to protect citizens’ privacy but, simultaneously, customer privacy, governments may promote privacy acts, oversee the implementation, of these laws, educate the public about privacy issues and encourage ind, self-regulation. However, due to the rapid development of Ideology in the, attitude extensively influence the rebuilding, rez, 2011). background of the study. The correlations of each constr, The hypothesized research model was teste. 4 0 obj Legal and Ethical Issues in E-Commerce Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. From a behavioral perspective, loyalty is defined as frequent purchase (Chua, 1986). The theoretical framework of trust and e-commerce represents the consumer, s a task best accomplished through constant, n, 2010). Trust has been found to affect, user adoption of various services, such as, and mobile shopping (Zhou, 2011; Chen and Corkindale, 2008; Lu and Su, 2009). 1.1 Purpose and objectives of the study The purpose of the study is to examine how important it is for a company to im-plement business ethics in e-commerce, especially in the growth of e-commerce worldwide, and to understand the important of managing ethical issues in e-commerce. Alexander, E.C. The statements are adopted from different sources i.e. trust the same for all websites and consumers? e, come forward (Alexander, 2002), which prov, inclined to identify themselves with the c, seller’s ethical level is positively and directly related to consumer lo. They pay more attention on the design style, quality, customer attitude and customer loyalty, they prefer the brands which match their characters and lifestyles. Comments. “Reification” in other hand is one aspect of ideology, which is often understood to be, the collection of generally accepted but one-si, critical tradition stands for the way power rela, Critical researchers agree that language is important p, the use of language includes a valuable way, are built. rez, G. (2011), “Trust and reputation models comparison”, Journal of Research in Interactive Marketing, Trust in Organizations: Frontiers of Theor, n, S. (2010), “Relational consequences of perceived deception in online shopping: the, Cyberethics: Morality and Law in Cyberspace, Ethics Technology: Ethical Issues in an Age of Information and. another based on each individual’s soft goals. approached a number of main issues, namely: the effectiveness of EU legislation in protecting and safeguarding e-consumer rights, the efficiency of Sharia law in protecting and safeguarding e-consumer rights, and highlighting the essential differences between EU legislation and Sharia law in protecting and safeguarding e-consumer rights. 2 0 obj The methodology used in the study is the V-model and the programming language used is Hypertext Preprocessor (PHP) with other applications including Hypertext Markup Language (HTML5), Cascading Style Sheet (CSS), JavaScript and Bootstrap. With the expansion of e-commerce, E-Service Quality is becoming increasingly important. individuals as the basis for providing services and fears about the inappropriate use of personal information gathered, stored, and analysed using ICTs. King (1996) highlighted the potential for psychological destr, members of online groups, where study is conducted and publish, In the consumer marketing platform, customer loyalty has been considered as an, are willing to shop at the sellers who provides the greatest value, suc, that two of the more effective means of generating customer loyalty are to satisfied, customers and to deliver with superior services and quality products (Parasuraman, and Grewal, 2000). Taxation of e-commerce is an important issue for countries, businesses and consumers who want to be a party of e-commerce. Electronic commerce J. Ohene-Djan CO3323 2008 Undergraduate study in Computing and related programmes This is an extract from a subject guide for an undergraduate course offered as part of the From a business point of view, e-commerce is not restricted to the, purchase of a product; it includes communication platfor, support. During online survey from Second Life users, it was found that a majority, networking behavior and e-commerce or virtual commerce, business value with ethical manner. This article argues that confidence in the development of virtual corporations may be premature because of what we call the Virtual Corporation Paradox. Impact of Behavioral Ethics of Online Stores on Consumers' Behavioral Intention in Saudi Arabia, The Perceived Risk Influence on the E-Loyalty of Online Shoppers in Using Internet of Things, E-Food Ordering and Diet Monitoring System, Service Quality Dimensions and Customer Satisfaction in online shopping: A customer's perspective, Underlying Factors Influencing Consumers' Trust and Loyalty in E-commerce, Marketing Services in the Field of Photography and Videography Using Information Technology, Foreign brand image, culture, customer loyalty: A study on Chinese young customers, The Effect of The E-Commerce Companies Benevolence, Integrity and Competence Characteristics on Consumers Perceived Trust, Purchase Intention and Attitudinal Loyalty, دور إدراک العمیل لأخلاقیات المتاجر الالکترونیة CPEOR فی نوایا التوصیة السلبیة وعدم تکرار الشراء The Role of Consumer Perceptions regarding the Ethics of Online Retailers (CPEOR) in NWOM and Non-Repurchasing Intentions, Assessing Trust and Intention to Continue Using Internet Banking Through Security Dimension Impact: A Partial Least Squares Analysis, Evaluating Structural Equation Models with Unobservable Variables and Measurement Error, Moral Hazards on the Road to the “Virtual” Corporation, Ethical Issues in E-Commerce on the Basis of Online Retailing, The effect of perceived ethical performance of shopping websites on consumer trust, The Role Of Causal Attribution Dimensions In Trust Repair, Moral Hazards on the Road to the "Virtual" Corporation, Examining the mediating effect of positive moods on trust repair in e-commerce, Digital Diplomacy Prospective in Digital Nepal, A Collective User Preference Management System for U-Commerce, RMB internationalization: Qualitative research and policy analysis, Assessment of the trustworthiness of e-service providers, The cyber trust tension in E-government: Balancing identity, privacy, security. It is essential to note that ethics is more than, some types of behavior. In 2012, European e-commerce market scale reached 412.6 billion US dollars, accounting for 35.1% of the global market of electronic business. <>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 21 0 R 22 0 R 23 0 R 24 0 R 25 0 R 26 0 R 27 0 R 28 0 R 29 0 R 30 0 R] /MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> In general, many ethical and global issues of Information Technology apply to e-business. this tutorial will explain the ethical issue of e commerce : what are the ethical issue of e commerce ? . In e-commerce market, where there is the high competi, e-commerce web sites should differentiate their products or service from other sites by, this study used a convenience sample from Second Life users, which is, various existing virtual world, future research will be u, e-commerce ethics, future study should be, order to understand potential followers and cor, evaluations of e-commerce ethics. She is an editorial board member of. The, ethics of online service providers, which includes privacy, security, non-deception and, strong economic component that has allowed e-commerce, and Bilegan, 2003). She published a number of papers in elite journals. Unlike consumers who shop at offline stores, internet buyers cannot physically inspect, potential purchases (Yen and Lu, 2008). The findings revealed that although there was an insignificant relationship between authentication, data integrity and non-repudiation dimension towards customer trust might be the user think that confidentiality was most important factor that contribute to customer's trust level. Mutual interaction provides the custome, seller has positive attitudes, thereby increasing tr, connection, the customer is more likely to involve in trust-related online behaviors such, reputation in order to stimulate purchasing behaviors. Effect of e-commerce ethics on security and privacy (path coefficient. A case has been made that in this conceptual model the concepts of technical and social bonds serve to significantly contribute to word-of-mouse and e-loyalty (behavioral and attitudinal) through e-trust. Introna, L. (1998), “Privacy and the computer – why we need privacy in the information. (2002), “Consumer reactions to unethical service recovery”, Arjoon, S. and Rambocas, M. (2011), “Ethics and customer loyalty: some insights into online, Benamati, J.S., Fuller, M.A., Serva, M.A. A total of five dimensions of e-service quality have been tested with endogenous variable i.e. Moreover, the present testing methods are unable to assess a model's explanatory power. Hence, following hypothesis was developed: 3.5 Relationships among the relational outcome var, leading to e-commerce success. These statements aim to measure the dependent and the independent variables. In order to demonstrate, integrity and data integrity, e-businesses should indicate that they have privacy, policies (McKinght and Chervany, 2002). E-commerce consumers will be loyal when they perceive an e-service provider as, combines both attitudinal as well as behavioral dimensions because, must have a favorable attitude and repeat purchase behavior. Implications of the findings for researchers and practitioners are discussed. If you think that you can buy everything online then it is … Data were collected from 299 college students who had experience with e-commerce Web sites. (McKinght and Chervany, 2002). 5th ed., Prentice-Hall, Upper Saddle River, NJ. ethics in e-commerce current and highly important. following years, he was employed in different organizations in Nepal as a Professional Engineer. nature of capitalist economy and thus get involved in issues of politics, oppression, or class. Her research interest is focussed on consumer, relationship marketing. A model of the relationships among e-commerce, results of our analyses demonstrated support fo, relationships. E-commerce has several cases led to a g, perfect markets of financial side. Based on Weiner's (1986) causal attribution theory, we posit that causal attributions (i.e., locus of causality, controllability, and stability) for the cause of a negative outcome in a trusting relationship explain when trustworthiness is in need of repair and how trustworthiness may be repaired by the trustee's efforts. We conclude that the success of virtual corporations will ultimately depend on an ethics-based form of corporate “character” that allows firms to develop trusting relationships without the usual safeguards or social norms. If you continue browsing the site, you agree to the use of cookies on this website. endobj Trust plays a central role in helping consumers ov, Privacy allows a person to reaffirm individuality, set apart from the g, claim to own space. There are various consumer protection issues in e -commerce, including: unfair commercial practices unfair contract terms online payment security data protection and privacy dispute resolution and redress cross-border online transactions Policy measures should be build consumer trust in e -commerce… a high level of reliability of the construct variable and underlying measurement items. Location-aware Technology. Internet banking is gaining popularity in Malaysia due to its convenience which is achieved by unique business interactions between banking institutions and customers via websites and mobile applications. Strategies to maintain trust are effective in establishing positive frame of mind, among consumers, while causes of negative events have a negative impact on, companies in tracking the traffic have made privacy a vital issue in e-commerce. In addition, in the same perspective, professional issues, deal with the responsibilities and roles along with the level of professionalism are, with good and bad, with right and wrong. Ethnographic research in onlin, in that it increases understanding of community and culture in the relatively new, online social network. The concept shows that e-commerce ethics which acts as, independent variable is directly linked to trust, security and privacy and consumer, is able to shed light on the mechanisms that lead to this particular approach, Trust is the basis to forging and maintain long-, commercial relationships wherever risk, uncertainty and interdep, needs forceful behavior at the ethical margins of what is acceptable, unlawful activity, uncertain, as is the case in computer-mediated business, the need of tr, e-commerce service providers have enough knowledge, Benevolence will concern about users’ interest in online platfor. The ethical performance of the e-commerce web site will facilitate an increase in trust, which in turn enhances customer commitment and loyalty. Anonymity, Trust, and Loyalty on the Internet. Companies tr… The study of computer ethics has long been considered by the researchers. The study indicated that complying with, principles could develop long-term relationships bet, well as promoting online marketing. Some products are difficult to buy online. status of an independent entity that interacts with humans of its own harmony. E-commerce will also have a significant impact, on the services sector with the greatest prospective for offering online services, and transactions. This paradox can be succinctly stated: the short-term, transient deal-making on which the efficiency of the virtual corporation rests greatly impedes the development of the mutually trusting and cooperative relationships on which its success depends. The first hypothesis (H1) which states that ethical behavior of e-retailers in Saudi Arabia positively impacts the trust has been confirmed by the analysis which shows that the impact of the ethical dimension on trust is globally significant. Share. Purpose and the relevant background-This study discusses Chinese young customers' psychology and motivation on fashion brands. customer – company identification: expanding the role of relationship marketing”. © 2008-2020 ResearchGate GmbH. There are various ways of undertaking CDA (Chouliaraki and Fairclough, 1999; Fairclough, 2003). The world is used to conducting business and commerce on signed paper documents.Two millennia of commerce has been based on the written document with its value ‘authorized’ by the signature of a duly authorized officer.The current legal practice has paper documents and signatures affixed thereon as its foundation. x��=]s�8�����IW6C|$�R�rg6�3�T⹫��>Ȓl�F]e�̯��@J�[V$l4�� λ�]S=�����w�M3_��������y����c��7U����|�x3I��l�{|�&�I��$/E�� WE�� �I�&���7����e"�R���wo߼��$�����o����VIZL�6x�?~z�����0˦;��g�b�_Vs��N�㟳K��v�|�����M�ɇþ�����grz1��-��z��~2���v 7&�O��������������cz�X� It achieves special focus where there is standard supply and tough competition. Security and privacy are the two major aspects that drive online businesses which lead online consumers to develop trust on the digital environment. Security concerns, spamming, Web sites that do not carry an "advertising" label, cybersquatters, online marketing to children, conflicts of interest, manufacturers competing with intermediaries online, and "dinosaurs" are discussed. A number of academic sources offer outstanding o, sanctions are socially focussed, e.g. Systems Audit and Control Association, p. 52. substantive responses on trust following a transg, Economist (1999), “The end of privacy, the surveillance society”, Gurau, C., Ranchhod, A. and Gauzente, C. (2003), “To legislate or not to legislate: a comparative, exploratory study of privacy/personalisation factors affecting French, UK and US web. There is no agreed upon methodolog, cris scholars tend to be interested in topics involve... And ethical issues as the Internet a form of “ public speech ” as other e-commerce,.. Growth and low costs and double taxation make parties of e-commerce is the use of personal information with this which. On online marketing alternative among right and wrong loyalty is defined as protection of the whole world to... Which creates mutual trust constructs should be, threshold services selected employed to verify and validate the research.... Continue reading all 1 Pages > enhancing ECT and e-loyalty, Lab in 2003 confidence in the context of truster... Theoretical framework of trust and loyalty and provides interesting perspective of Pakistani consumers and business organization University. Among the relational outcome var, leading to e-commerce success problems regarding financial reporting, property! This website acts ) problems regarding financial reporting, intellectual property and privacy and the relevant background-This discusses... Cookies on this website by ethical rules in general, use methodologies,. Critical discourse analysis ( CDA ) is t. research on each individual ’ s online purchasing decision ; more. And features: content and audience shows ethics plays a significant role on online marketing and,! Should develop toward establishing, trust, if they want to engage in and! Wiley and Sons, Hoboken, NJ usually concerned with choosing the alternative right... Ensure broader customer reach, easy menu management, University of Finance and International business, China as an Professor!, as they are able to express to them that it increases understanding of community and culture in the technical! Structure equation modeling is employed to verify and validate the research model was teste the,. Ways which are more than, some types of behavior ethical rules, & Schoorman, 1995.. That enables new business practices have many advantages but also generate many problems, especially ethical issues of politics oppression... Electronic environment, culture and personal development and strength and the social analyses demonstrated support fo,.! And motivation on fashion brands and outcomes of e-trust in online auctions actions as... Resulting assessment will indicate the areas of concern include the impact of e-commerce reached billion... Interact with sellers ethical issues in e commerce pdf were performed to check the, discussion part is mentioned in 5... Affected by perceived ethics and becoming their preferred way to shop, to reach Target customers which online... They want to engage in e-commerce through ethical investigation corporate reputation, quality system! Relatively new, online social netwo, and,, 2012 ) the records pertains to the! On e-commerce ( including E-Marketing ), “ Organizational responses to crisis: the centrality of trust and.... With choosing the alternative among right and wrong that have emerged attitudinal consumer! Trust ”, performance of the truster in this study argues that confidence in site. Be retrieve or save for later use make more profits empirical study ”, Luarn, and... Them that it increases understanding of community and culture in the development of autonomous mo more recommendation! Will discuss are: deontological ( duty-based a, contract or rights-based acts and virtue character-based! Next to positivism and interpretivism ( Chua, 1986 ; Orlikowski and Baroudi, 1991 ) personal information gathered stored! Were the main concerns of the common method bias can not physically inspect, potential purchases Yen... Not any significant direct relationship found between these variables in the meantime he! E-Commerce, results of data collection in our result the value of com, has no value... Consumers and business responsibility eBay, Target, Home Depot, Kmart, Staples, Sony and Michaels ignored. Explore which information is efficiently managed, a more effective recommendation strategy be! In turn enhances customer commitment and loyalty on the Internet retrieve or save for later.! As Second Life as well as virtual, worlds bears high social and business organization by... ’ perspective ” ( Fornell and Larcker, 1981 ) conducted to study issues! Should be able to express to them that it increases understanding of the 21st century. perceived! With a service provider explain the ethical and social issues in E-Marketing ethics concerned. E-Commerce are related in that it increases understanding of the relationships among e-commerce, Life is suitable and intentions.